We send all products to inland UK destinations by 1st class Royal Mail. For outside of the UK, by Air Mail.

Orders with a combined weight over 2 kgs will not add the postage cost to the order. We have to take it to the post office to be weighed and measured. We will then email you the cost, if acceptable you can pay the postage via PayPal, or, if not acceptable we will refund what has already been paid for the goods.

If you are unhappy with your item for any reason, it can be returned within 14 days and we will refund the cost of the item, less postage.

Live Private Readings
If you are unhappy with your reading you must say so within the first 15 minutes. You will then receive a full refund. No live sittings will be refunded after the event.

Posted Auragraph Readings
If you are unhappy with your auragraph or the accompanied reading, return both original auragraph and CD within 14 days for a refund.

Return Address
Stella Upton, 26 Glebe Close, Worksop, S80 3QX, England.

Or, if you wish to discuss a problem, please call 01909 489828 from within the UK, or 0044 1909 489828 from outside of the UK. Or email: